Sometimes a release can appear on the wrong artist profile when it reaches a store or streaming platform. This is especially common when multiple artists use the same or a similar artist name.
When stores receive a release, they may match it to an existing artist profile based on the artist information provided. Occasionally, that means a release gets connected to the wrong profile instead of yours.
The good news is that this can usually be corrected.
How do I request an artist profile correction?
Submit a request through our support form.
Select that you're contacting us about your release, then choose Artist separation request or spelling mistake in stores.
You can select multiple affected stores in the same request. If the store you need isn't listed, select Other.
Please include:
- Your artist name
- The UPC of the affected release
- A link to the release on the affected store
- A link to the incorrect artist profile where the release currently appears
- A link to the correct artist profile where the release should appear
If you don't have an artist profile on that store yet, enter None for the correct profile.
Providing all of this information helps us send the correction request to the store without needing to come back to you for additional details.
How long does it take?
Once we submit the correction, the store needs to process the request on their end. Stores receive a large number of artist profile correction requests, so it can take a few business days for the change to appear.
Can I contact the store directly?
Some stores also allow artists to request profile corrections directly.
You're welcome to contact them directly if you prefer.
How can I avoid this on future releases?
Where available, make sure you connect the correct existing artist profile when setting up your release. This gives the store more information to help match your music to the right profile.
You can learn more here: How do I ensure that my release will be under the correct artist profile on Spotify and Apple Music?
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