Welcome to the LANDR help section

Let us help you!

• How to Use LANDR

  • How LANDR works
  • How to prepare your mix for LANDR
  • Finding the subscription that fits my needs
  • How our subscriptions work
  • Mastering the Native Instruments Stems format
  • Available file formats
  • Using LANDR for free
  • I want to remaster my track into a new format
  • I want to remaster my track into a new intensity
  • I want to know how to share my masters for feedback
  • I want to claim my ASCAP benefits
  • I want to know more about the Desktop App
  • Using LANDR on a phone or a tablet
  • I want to know more about the LANDR x SoundCloud integration
  • The difference between NI Stems and stems

• My Account

  • Changing the e-mail address linked to my account
  • I forgot or want to change my password
  • I want to cancel my subscription
  • I want to disconnect my SoundCloud account
  • I want to change my browsing language
  • I want to delete my account

• Billing

  • I need to update my payment info
  • I want to save my credit card information for my next purchase
  • I need an invoice for my purchase
  • Payment methods
  • I need a refund

• Troubleshooting

  • I haven’t received my track
  • I’m having trouble uploading my track
  • I’m getting a “Track too loud” error message
  • I'm getting “This track does not belong to you” error message
  • My payment is declining
  • I was notified that my payment failed
  • I’m located in Germany and my payment isn’t going through
  • My Stems are out of sync
  • One of the tracks in my Stems file is empty
  • My Stems master won't play in Traktor
  • I’m looking for contact information

• LANDR Pro-Tips

  • The difference between WAVs and MP3s
  • I want to master an album with LANDR
  • I need some feedback on my LANDR master
  • 24-bit WAV masters
  • I need my masters MFiT certified
  • ISRC codes: what they are and how to get them

• Privacy and Legal Information

  • I want to know more about secured storage
  • LANDR’s privacy policy
  • Crediting LANDR in my release