Occasionally, some users report that their purchases do not appear in their LANDR account.
Below are the most common reasons and ways to resolve them.
1. Logging in with the Wrong Email or Account
Sometimes, users accidentally log in with an email address that’s different from the one under which their products are registered.
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Solution:
- Double-check the email address associated with your LANDR purchases.
- If you are unsure which email is the correct one, search your inbox for your receipt or activation email.
2. Single Sign-On (SSO) vs. Direct Email
If you have ever used Single Sign-On (SSO) through Apple, Google, or Facebook to create your account, you may end up with more than one LANDR account.
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Example (Apple ‘Hide My Email’):
- Apple generates a “proxy” email address to help protect your primary email.
- If you used this proxy email when first creating your LANDR account, you may be logged in under a different account when using your regular email.
- It’s important to confirm which email address is tied to your existing purchases. If necessary, log into your Apple ID settings to check which email is being used as the SSO login.
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For more information on how to address this, visit this link:
- https://support.apple.com/en-ph/guide/iphone/iphcb02e76f7/ios
3. Browser Extensions or Ad/Script Blocking Browsers
Some browsers (like Brave) or certain browser extensions block scripts and cookies which may be necessary for our site to display your purchases correctly.
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Solution:
- Temporarily disable script/ad-blocking or try a different browser (e.g., Chrome, Firefox, Safari).
- Refresh the page or log out and then log in again.
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