My Camera is Not Working / Connected in LANDR Sessions

Troubleshooting Camera Issues in LANDR Sessions

If you're seeing an error in LANDR Sessions stating that your camera is connected to another application, but no other apps appear to be using it, follow these troubleshooting steps for Windows and macOS.

General Fixes for Both Windows & macOS

1. Close Background Applications

   • Ensure no other apps (Zoom, Skype, FaceTime, Microsoft Teams, Google Meet) are using the camera.

   • Check your browser (Chrome, Firefox, Safari) for any open tabs using the camera.

2. Restart LANDR Sessions

   • Fully quit the application and reopen it to refresh camera access.

3. Restart Your Computer

   • A system restart can help release the camera if another application is blocking it.

For Windows Users

1. Check Camera Permissions

1. Open Settings (Win + I).

2. Go to Privacy & security > Camera.

3. Ensure “Allow apps to access your camera” is turned ON.

4. Scroll down to “Allow desktop apps to access your camera” and make sure it’s enabled for LANDR Sessions.

2. End Background Processes

1. Right-click on the Taskbar and select Task Manager.

2. Under Processes, look for apps that may use the camera (e.g., Zoom, Skype, Discord).

3. Select the app and click End Task.

3. Update Camera Drivers

1. Right-click the Start Menu and select Device Manager.

2. Expand Imaging Devices or Cameras.

3. Right-click your camera and choose Update Driver.

4. Select Search automatically for drivers and install updates if available.

4. Check for Windows Updates

1. Open Settings (Win + I).

2. Go to Windows Update and install any pending updates.

For macOS Users

1. Check Camera Permissions

1. Open System Settings.

2. Go to Privacy & Security > Camera.

3. Ensure LANDR Sessions has camera access enabled.

2. Close Apps Using the Camera

1. Open Activity Monitor (Cmd + Space, type "Activity Monitor").

2. Look for apps like Zoom, FaceTime, Skype, or web browsers.

3. Select the app and click Quit Process.

3. Reset Camera Permissions

1. Open Terminal (Cmd + Space, type "Terminal").

2. Run the following command:

   sudo killall VDCAssistant && sudo killall AppleCameraAssistant

3. Press Enter and restart your computer.

4. Check macOS Updates

1. Go to System Settings > General > Software Update.

2. Install any available updates.

Still Having Issues?

If your camera still isn’t working in LANDR Sessions after trying these steps, try using a different webcam (if available) or reinstalling the LANDR Sessions app.

For further assistance, contact LANDR Support.

By following these steps, you should be able to resolve most camera-related issues in LANDR Sessions on both Windows and macOS.

Updated February 12, 2025 18:13