Having trouble getting a payment through? There are a few things you can check.
There can be several reasons why payments don’t go through:
- Your credit card has expired or been canceled
- You don’t have enough funds in your account at the time we try to process your payment
- You’re trying to pay for your subscription with a gift card or a prepaid card
- Your card doesn’t accept foreign transactions, or purchases to foreign companies
- Your card doesn’t accept online recurring billing
- Your bank declined the payment
If you’re not sure why your payments aren’t going through, we would suggest contacting your bank to see what may be happening. They have a lot more visibility on payment issues than we do.
Be sure to reach out to our support team if you need some extra help.