Why are my payments are failing?

Having trouble getting a payment through? There are a few things you can check.

There can be several reasons why payments don’t go through:

  • Your credit card has expired or been canceled
  • You don’t have enough funds in your account at the time we try to process your payment
  • You’re trying to pay for your subscription with a gift card or a prepaid card
  • Your card doesn’t accept foreign transactions, or purchases to foreign companies
  • Your card doesn’t accept online recurring billing
  • Your bank declined the payment

If you’re not sure why your payments aren’t going through, we would suggest contacting your bank to see what may be happening. They have a lot more visibility on payment issues than we do.

Be sure to reach out to our support team if you need some extra help.


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