Your track may have gotten stuck in the mastering process due to a timeout in the system. The entire mastering process should only take a few minutes.
Try the master again, first with the remaster button. If that doesn’t work, try re-uploading your original file completely.
Keep in mind that if you bought a master that got stuck, the credit hasn’t been used—so if you retry the master you won’t have to pay again.
Send us an email and we’ll remove the processing track from your library.