Read over our upload guidelines to make sure your file is up to our specifications.
If everything looks good, we would suggest cancelling the master, deleting it, and re-uploading the original file completely. Sometimes an upload can be corrupt.
Articles in this section
- I paid for my master, why isn’t it in my library?
- Why won’t my track upload?
- Why am I getting a message saying “this channel layout is not supported” when I upload?
- What do I do if my track is “lacking dynamic range”?
- Why can’t I get to the mastering preview?
- Why can’t I see my intensity options?
- Why is my track stuck mastering?
- Why don’t I hear a difference between my original and mastered tracks?
- Why is my master distorting?